A. Overview

In order to operate our service and to reduce the risk of fraud, we may ask you to provide us information about yourself and your credit card. This Privacy Policy describes the information we collect and how we use that information. Cumbria Office Supplies takes the privacy of your personal information very seriously and will use your information only in accordance with the terms of this Privacy Policy. We will not sell or rent your personally identifiable information or a list of our customers to third parties. However, as described in more detail in Part C below, there are limited circumstances in which some of your information will be shared with third parties, under strict restrictions, so it is important for you to review this Privacy Policy. This Privacy Policy applies to all services that are hosted on the Cumbria Office Supplies website. Additionally, in order to enhance the protection of your privacy and our compliance with this Privacy Policy, Cumbria Office Supplies has agreed to notify you of: What personally identifiable information of yours is collected by Cumbria Office Supplies. How the information is used. With whom the information may be shared. What choices are available to you regarding collection, use and distribution of the information. The kind of security procedures that are in place to protect the loss, misuse or alteration of information under Cumbria Office Supplies control. How you can correct any inaccuracies in the information. If you have questions or concerns regarding this Privacy Policy, you should first contact Cumbria Office Supplies as described in section F below. If you email and do not receive acknowledgment of your inquiry please ring 01229 585382 and speak to one of our staff who will resolve your concerns. By accepting the Privacy Policy and User Agreement in registration, you expressly consent to our use of your personal information in the manner described in this Privacy Policy. This Privacy Policy was last updated on November 01, 2003. Please note that your personal information will be stored and processed on our computers in accordance with the data protection act of 1998. If you object to your personal information being transferred or used as described in this Privacy Policy, please do not use this service. Notification of Changes This policy may be revised over time as new features are added to the service or as we incorporate suggestions from our customers. If we are going to use or disclose your personally identifiable information in a manner materially different from that stated at the time we collected the information, you will have a choice as to whether or not we use or disclose your information in this new manner. Any material changes will be effective only after we provide you by e-mail with at least 30 days' notice of the amended Privacy Policy. We will post the amended Privacy Policy prominently on our website so that you can always review what information we gather, how we might use that information, and whether we will disclose it to anyone. Please check the Cumbria Office Supplies website at any time for the most current version of our Privacy Policy. Other pages on the Cumbria Office Supplies website include links to third party websites. These sites are governed by their own privacy statements, and Cumbria Office Supplies is not responsible for their operations, including but not limited to their information practices. Users submitting information to or through these third party websites should review the privacy statement of these sites before providing them with personally identifiable information. A Special Note About Children. Children are not eligible to use our service and we ask that minors (under the age of 18) do not submit any personal information to us or use the service.

B. Information We Collect

Required Information To open a Cumbria Office Supplies Online account, you must provide your name, address, phone number, and/or e-mail address. In order to make payments through this website, you must provide credit card, debit card information. This required information is necessary for us to process transactions and  protect you against credit card fraud and to contact you should the need arise in administering your account. Information About You From Third Parties In order to protect all our customers against potential fraud, we verify with third parties the information you provide. In the course of such verification, we receive personally identifiable information about you from such services. In particular, if you use a credit card or debit card with Cumbria Office Supplies, we will use card authorization and fraud screening services to verify that your card information and address matches the information that you supplied to Cumbria Office Supplies, and that the card has not been reported as lost or stolen. Additional Verification If we cannot verify the information that you provide, or if you request delivery to an address other than your verified credit card billing address, we may ask you for additional information (linking you to the applicable address), or to verify your information. Website Traffic Information Because of the way that World Wide Web communication standards work, when you arrive at or leave the Cumbria Office Supplies website, we automatically receive the Web address of the site that you came from or are going to. We also collect information on which pages of our website you visit while you are on the Cumbria Office Supplies site, the type of browser you use and the times you access our website. We use this information only to try to understand our customers' preferences better and to manage the load on our servers, so as to improve our service and your experience with Cumbria Office Supplies. We do not track the websites that you visit before or after you leave the Cumbria Office Supplies site. Our Use of "Cookies" "Cookies" are small files of data that reside on your computer and allow us to recognize you as a Cumbria Office Supplies customer. We send a "session cookie" to your computer when you enter the Cumbria Office Supplies website. These cookies allow us to recognize you if you visit multiple pages in our site during the same session, so that we can return you to the page you were browsing. Once you log out or close your browser, these session cookies expire within one hour and no longer have any effect. Customer Service Correspondence If you send us correspondence, including e-mails and faxes, we retain such information in the records of your account. We will also retain customer service correspondence and other correspondence from Cumbria Office Supplies to you. We retain these records in order to measure and improve our customer service, and to investigate potential fraud and violations of our User Agreement. We may, over time, delete these records if permitted by law.

C. Our Use and Disclosure of Information

Internal Uses We use the information we collect about you in order 1) to provide our services and process your transactions, 2) to provide customer service, 3) to improve our products and services.  We give access to individually identifiable information about our users only to those employees who require it to fulfil customer service requests. Disclosure to Third Parties Cumbria Office Supplies will not sell or rent any of your personally identifiable information to third parties. Cumbria Office Supplies will not share any of your personally identifiable information with third parties except in the limited circumstances described below. These third parties are limited by law or by contract from using the information for secondary purposes beyond the purposes for which the information is shared. We share information with companies that help us process the transactions you request and protect our customers' transactions from fraud, such as sharing your credit card number with a service that screens for lost and stolen card numbers. See "Information About You From Third Parties" in Section B above. Additionally, if you go into a negative balance and owe us money, we may share information with processing companies including collection agencies We disclose information that we in good faith believe is appropriate to cooperate in investigations of fraud or other illegal activity. We disclose information in response to a warrant, court order or other comparable legal process. We disclose information to your agent or legal representative (such as the holder of a power of attorney that you grant, or a guardian appointed for you). As with any other business, it is possible that Cumbria Office Supplies in the future could merge with or be acquired by another company. If such an acquisition occurs, the successor company would have access to the information maintained by Cumbria Office Supplies, including customer account information, but would continue to be bound by this Privacy Policy unless and until it is amended as described in Section A above. Our Contacts with Cumbria Office Supplies Customers We communicate with users on a regular basis via e-mail to provide requested services, and we also communicate by phone to resolve customer complaints or investigate suspicious transactions. We use your e-mail address to confirm your opening of a Cumbria Office Supplies Online account, to send you notice of payments that you send, to send information about important changes to our products and services, and to send notices and other disclosures required by law. Generally, users cannot opt out of these communications, but they will be informational in nature rather than promotional. We also use your e-mail address to send you other types of communications that you can control, including the notice of special promotions. You can choose whether to receive some, all or none of these communications when you complete the registration process, or at any time thereafter, by logging in to your account on the Cumbria Office Supplies website and changing your preferences in the Your Profile page. You can also change your choices at any time through the same procedure. Internet Address Information We use IP addresses, browser types and access times to analyze trends, administer the site, improve site performance and gather broad demographic information for aggregate use.

D. Information Security

Information Security Cumbria Office Supplies is committed to handling your customer information with high standards of information security. Your credit card information is stored only in encrypted form. We restrict access to your personally identifiable information to employees who need to know that information in order to provide products or services to you. We maintain physical, electronic and procedural safeguards to guard your non public personal information. The security of your Cumbria Office Supplies Online account also relies on your protection of your user name and  password. You may not share your user name or password with anyone. Cumbria Office Supplies will never ask you to send your user name, password or other sensitive information to us in an e-mail, though we may ask you to enter this type of information on the Cumbria Office Supplies website. Any e-mail or other communication requesting your password, asking you to provide sensitive account information via email, should be treated as unauthorized and suspicious and should be reported to Cumbria Office Supplies immediately. If you do share your user name and password with a third party for any reason, the third party will have access to your account and your personal information, and you may be responsible for actions taken using your account. If you believe someone else has obtained access to your user name and password, please contact us right away as described in Section F below.

E. Accessing and Changing Your Information

You can review the personal information you provided us and make any desired changes to such information, or to the settings for your Cumbria Office Supplies Online account by contacting us as described in section F below. You may also have any and all account information removed from our servers by contacting us as described in section F below. Thereafter your personally identifiable information will not be used by us for any further purposes, nor sold or shared with third parties, except as necessary to prevent fraud and assist law enforcement, or as required by law.

F. Contacting Us

If you have any questions about this privacy statement, Cumbria Office Supplies information practices, or your dealings with Cumbria Office Supplies, you can contact us by calling 01229 585382 Monday through Saturday between the hours of 8am and 5pm, Email us at sales@cumbriaofficesupplies.co.uk or write to us at Cumbria Office Supplies, 5 Market Place, Ulverston, Cumbria LA12 7BA.